From The Rooftop to The Customer, in Real-time
Alpine Mechanical’s Service Linx speeds communications from the field directly to customers in real-time, utilizing today’s newest smartphone technology. Technicians in the HVAC field are typically seen as someone on a rooftop with a pencil and a notepad attempting to diagnose the issues of a unit. The Alpine Mechanical Services technician, however, is a technology savvy, energy-saving expert. They have been trained that way by design.
Through the use of Service Linx, our technicians have access to field-based e-mails, automatic notifications, phone calls, equipment information, and history as well as interface directly with the Alpine work order management system in our corporate offices. Technicians can view current schedules immediately, update work order status, track histories and more – directly from the field – providing faster information flow to our clients. To read more, click through to our Communications page.